Frequently Asked Onboarding Questions

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DoDelivery is a leading last-mile delivery service that connects businesses and customers across Kuwait, providing efficient and reliable delivery solutions since 2014.

DoDelivery offers comprehensive delivery services, including picking up items from businesses or shops and delivering them to customers’ specified locations, all while providing real-time tracking and secure handling.

Absolutely! Our partners have the flexibility to temporarily pause new orders when things get too hectic. With our system, you can easily set your store to stop accepting orders for a specified period. Additionally, you can notify customers that your store is experiencing high demand, allowing them to anticipate longer preparation times.

Partnering with DoDelivery provides significant advantages for your business. You’ll reach a broader customer base, driving increased visibility and sales. Our efficient delivery system helps boost your earnings by ensuring timely and reliable order fulfillment. With our innovative tools and support, you can scale your operations and manage growing demand effectively. Plus, you’ll benefit from secure and prompt deliveries, backed by real-time tracking and experienced drivers. Join DoDelivery to elevate your business and enhance customer satisfaction.

To become a DoDelivery partner, follow one of these steps:

1) Contract Partnership : Contact our sales team to sign a contract. Vendors with higher order volumes are eligible for special pricing.

2) Wallet SignUp : Purchase an e-wallet, top up your balance, and start placing orders directly.

Yes, DoDelivery allows you to customize delivery options to fit your business needs. You can set specific delivery times, manage delivery zones, and adjust settings based on your preferences and customer requirements.

DoDelivery provides detailed reporting and analytics tools that allow you to track the performance of your deliveries. You can monitor metrics such as delivery times, customer satisfaction, and order volumes to optimize your operations.

If an issue arises with a delivery, our support team is available to resolve it promptly. We also provide features for reporting and managing delivery issues, ensuring that you and your customers receive timely assistance and resolution.

There is no strict minimum order volume required. We work with businesses of all sizes and can tailor our services to match your specific needs. Whether you’re a small shop or a large enterprise, we have solutions to support your delivery operations.

We prioritize the safety and security of your deliveries. Our platform includes features such as real-time tracking, secure handling by experienced drivers, and strict protocols for managing sensitive information. We aim to ensure that every delivery is completed safely and securely.